Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, voice, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer 360 is an integrated CRM platform, powered by AI, that unites marketing, sales, commerce, IT and analytics departments.It gives these teams a single, shared view of their customers so they can work together to build lasting, trusted relationships and deliver the personalized experiences their customers expect. Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row.

MessageBird powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology.

Our products, tools and omnichannel solutions are building blocks that help businesses streamline conversations through their customers’ preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger, Email and more. This versatility gives end consumers instant, safe and secure access to information they need. It also means they can spend less time on hold, avoid repeating stories to multiple agents, and get more time to do what they love.

Headquartered in Amsterdam, MessageBird’s global business reaches billions of devices, serves over 25,000 customers and operates across nine hubs. Since 2011, we have grown to a powerhouse team of 700 employees who represent more than 55 nationalities, and we’re proud to be a “Work Anywhere” company.

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

Avaya is a global telecommunications and collaboration solutions provider. The company specializes in providing various communication and contact center products and services to businesses of all sizes.

Avaya offers a wide range of solutions, including:

1. Unified Communications: Avaya provides unified communications platforms that integrate voice, video, messaging, and other communication tools into a single system. This enables organizations to streamline their communications, enhance collaboration, and improve productivity.
2. Contact Center Solutions: Avaya offers contact center solutions that enable businesses to manage customer interactions efficiently. These solutions include features like interactive voice response (IVR), automatic call distribution (ACD), workforce optimization, and analytics to enhance customer service and improve agent productivity.
3. Collaboration and Team Engagement: Avaya's collaboration solutions facilitate teamwork and communication among employees across different locations. They provide tools for audio and video conferencing, instant messaging, document sharing, and virtual meetings to enable effective collaboration.
4. Cloud Communications: Avaya provides cloud-based communication solutions, allowing organizations to leverage the benefits of cloud technology. These solutions eliminate the need for on-premises infrastructure and offer scalability, flexibility, and cost savings.

Avaya has a strong presence in both the enterprise and mid-market sectors, serving customers across various industries, including finance, healthcare, education, government, and more. The company has a history of innovation in the field of telecommunications and has established itself as a trusted provider of communication solutions.

Great experiences have the power to inspire, transform, and move the world forward. Adobe’s game-changing innovations are redefining the possibilities of digital experiences by connecting data and introducing new technologies that democratize creativity, accelerate productivity, power-up digital learning and empower digital businesses. Adobe Learning Manager, an award-winning learning platform, part of the Adobe’s digital learning solutions, allows you to provide personalized learning experiences for customers, partners, and employees alike. Trusted by over 1 million users from global Fortune 500 companies.

Trejhara is a group company of Aurionpro Solutions Limited. It is a public listed technology product and solutions provider that helps enterprises to accelerate digital innovation, securely and efficiently.

Interact Suite drives end-to-end digital transformation to enhance Customer Experience and Customer Communication with Interactive Technology. An advanced customer communication product suite has the ability to create all forms of customer communication and its delivery across print, email, mobile, and web.

Interact Suite’s 4 key offerings

• Interact CX
• Interact AV
• Interact DX
• Interact DM

Germin8 is a leading social CRM company that has helped over 150 brands engage with their customers on social media in real-time. With more than 16 years of experience, their clientele includes ICICI Bank, Tata Croma, Dr. Reddy's, Aadhar (UIDAI), PepsiCo, and Tata Steel, among others.

Germin8 offers ORM, social CRM, and deep intelligence based on social media and digital conversation through proprietary technology and a team of subject matter experts. They become your digital guardian to structure your brand’s online reputation, provide data-driven actionable insights, monitor brand’s and competitor’s conversations, mitigate crises, and respond to your customer queries in real-time.

With their in-house technology and a team of subject matter experts, they do all the heavy lifting and provide a one-stop solution and a seamless experience for all your digital intelligence requirements.

Germin8 has been featured in NASSCOM, CNBC Young Turks, and Ispirits Intech and has also won several awards as an innovative startup. Germin8 was also featured in Bloomberg for our analysis of the Indian Elections.